Terms & Conditions
& Privacy Policy

1. Introduction

This document outlines the Terms & Conditions and Privacy Policy governing the use of the website www.giotto-group.it and all related pages associated with:

• Giotto Group (Holding)
• Giotto Water S.r.l.
• Giotto Service S.r.l.
• Giotto Mobile S.r.l.

By accessing this website or submitting information through our contact or request forms, you agree to the Terms & Conditions and acknowledge the processing of your personal data as described in this Privacy Policy.

If you do not agree with any part of these terms, please discontinue use of the site.

2. Company Information

Giotto Group – Parent Holding
Legal entities under the Group:

1. Giotto Water S.r.l. – Solutions and technologies for sludge treatment
2. Giotto Service S.r.l. – Solutions for water filtration, membranes, service & aftercare
3. Giotto Mobile S.r.l. – Mobile and compact plants for environmental treatment

Registered Address:
Via Prati Nuovi 23
27058 Voghera (PV), Italy

General Contact:
Email: info@giottowater.com
Tel: +39 0383 1918330

3. Use of the Website

You may browse the website freely for informational purposes.
You agree not to:

• Use the website for unlawful or fraudulent activities
• Attempt to access restricted areas or systems
• Copy, modify, or redistribute content without written permission
• Upload or transmit malware or malicious code

Giotto Group reserves the right to suspend access in case of misuse.

4. Intellectual Property

All text, images, diagrams, product descriptions, downloadable brochures, trademarks, and design elements belong to Giotto Group and/or its technology partners.

You may not reproduce or distribute any content without prior written approval.

5. Technical Information Disclaimer

The website provides technical descriptions and specifications of products and solutions produced by the companies of Giotto Group.
These are provided for reference only.

Giotto Group may update, modify, or correct information at any time.
For binding technical documentation, please contact the Group directly.

6. External Links

External links may be present for reference or partner information. Giotto Group is not responsible for the content or security of external websites.

7. Contact, Support & Request Forms

By submitting any form (contact, technical assistance, brochure request), you agree that:

• You provide accurate and truthful information
• Giotto Group and its companies may contact you regarding your request
• Your data will be stored solely for administrative, commercial, or support-related purposes
• Your data will NOT be sold or shared with third parties unless required for service delivery or legal compliance

All form submissions are directed to a unified internal mailbox for the relevant division.

8. Privacy Policy (GDPR Compliance)

8.1 Data Controller

The Data Controller is Giotto Group, on behalf of the companies under the group structure.

Each subsidiary may also act as a Data Controller for communications or services related to its specific division.

8.2 Types of Data Collected

We may collect:

• Identification data: name, company, role
• Contact data: email, phone, address
• Technical information: IP address, browser type, usage statistics
• Information voluntarily provided through forms
• Preferences regarding solutions, products, or services requested

8.3 Purposes of Processing

Data is processed for:

• Responding to contact requests
• Providing technical assistance or product support
• Sending product information and brochures
• Managing commercial inquiries
• Improving website performance and analytics
• Ensuring site security and preventing misuse

Processing is based on Article 6 GDPR:

• (b) performance of a contract or pre-contractual measures
• (c) compliance with legal obligations
• (f) legitimate interest (security, administration, analytics)
• (a) explicit consent when required (e.g., newsletter opt-in)

8.4 Cookies & Analytics

The website uses cookies to ensure functionality and improve performance. Analytics tools (e.g., Google Analytics) may collect anonymized usage information.

You can manage cookie preferences through the cookie banner settings.

8.5 Data Storage & Security

Your data is stored securely using technical and organizational measures to protect confidentiality, integrity, and availability.

Data is retained only for the time necessary to fulfil the purpose for which it was collected or for legal obligations.

8.6 Data Sharing

Your data may be shared with:

• Internal companies within Giotto Group
• Technology partners strictly when required for service delivery
• Legal authorities when required by law
• Hosting and analytics providers under GDPR-compliant agreements

We do not sell your data to third parties.

8.7 User Rights (GDPR Articles 15–22)

You may request at any time:

• Access to your data
• Correction or update
• Deletion (right to be forgotten)
• Restriction of processing
• Data portability
• Withdrawal of consent
• Objection to processing

Requests can be sent to: info@giottowater.com

9. Liability & Warranty

Giotto Group strives to maintain accurate and up-to-date information, but:

• We do not guarantee uninterrupted website access
• We are not liable for direct or indirect damages resulting from use of the site
• Technical data is non-binding and subject to validation

10. Changes to This Document

This combined Terms & Conditions and Privacy Policy may be updated without notice.
Updates will be published on this page with a revised date.

11. Governing Law

These Terms & Conditions are governed by Italian law.
Any dispute will fall under the exclusive jurisdiction of the Court of Pavia, Italy.

12. Contact for Legal & Privacy Matters

For any request related to terms, privacy, or data protection:
info@giottowater.com